Refund policy

Returns & Refund Policy

Because our products are custom-made and personalized, we do not accept returns or exchanges unless the item arrives defective or damaged.

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery with clear photos of the issue. We will repair, replace, or refund the item at our discretion.

Personalized items cannot be returned or refunded due to spelling errors, design choices, or changes of mind after the order is placed and approved at checkout.

If an error is made by us during engraving, we will correct it at no cost to you.